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Frequently Asked Questions
Can I change my delivery address?
As long as the purchased items have not left the production or our warehouse, we are able to change your delivery address. Please provide us with the new address using this email shop@simplyrc.co We will do our best to correct it in time, but be aware we can’t not guarantee it. Once we have received the new delivery address we will inform you of the status.
Can I make a change to my order?
Changes are not possible after your purchased has been shipped. Please inform us of the change you would like us to make to this email shop@simplyrc.co
Can I ride in switch with such a fish tail?
You can – and you should. Switch carving opens new doors.
Can I use my own touring skins?
We are selling POMOCA skins which are pre-cut based on the model purchased – but you can use your own as well. We recommend cutting your skins for ski touring to use their full potential and for security reasons as well. Before heading out, we recommend checking the tail and nose fixing to be sure it fits correctly.
Can it be used as touring skis?
The Recreation is a solid and stable ski, and light at the same time. It’s a perfect tool to go touring and ski some good stuff on the way down. Any touring bindings can be mounted. No worries about the fish tail, it has been adapted to mount skins too. Before heading out for a session, we suggest you to first try your setup at home as you might need cut your skins for optimal results.
Do you offer gift cards?
No, we do not offer gift cards. If this is something you really wish us to do, please get in touch with a member of our team and we will clear it.
How to find my Size?
Sometimes Size matters (only sometimes though)
There is no perfect formula here. It pretty comes down to your style, what you want to ride and how you want to do it. But here is what we would recommend you based on your height and weight.
How will I know you’ve received my order?
You will be notified by email once the payment has been approved and recieved with an order confirmation.
I have an account but forgot my password. What should I do?
No worries. Simply visit the login page here and click on “forgot password”. We will send you a new password to your email address and. It’s as simple as Simply.
If I want to order Simply. Recreation products, do I have to open an account?
You don’t need to create a customer account to complete your purchase. You can choose to check out as a guest if you wish. Creating a customer account just gives you a quick way to speed through checkout, view past orders, and enter any returns and exchanges easily. Don’t worry, even without an account, you can return and/or exchange a purchased item.