All FAQs

We offer free shipping for all national orders. For International orders, the price changes based on the delivery address. Shipping costs will automatically be calculated on the checkout once you enter an address.

You will receive a shipping confirmation email with carrier and tracking details when your order ships.

We currently ship to all EU Countries only. For logistic reasons, we do not ship orders to country outside of the EU (USA, Canada, New Zealand, Australia).

For logistic reasons and because we think charging you an outrageous shipping amount isn’t a fair option, we do not ship to Canada. Believe us, we wish we could and are working on finding the right solution.

We will need a little time to proceed and pack your order. Count maxium 2-4 days to fully pack and ship your order. We send a shipping confirmation email at shipment with tracking details and carrier information.

We do want you to get your order as soon as possible, however, we have no control over the delivery delays. All national orders are done with the Swiss post and should be completed within 3-5 days. The delivery estimated time for International (EU only) orders should be between 7-10 days. We provide estimated delivery dates at checkout.